MSRIBYIQ is committed to providing a smooth and reliable shopping experience. This policy outlines the conditions under which returns or exchanges are accepted, the process to follow, and the expected timelines.
1. Return and Exchange Window
- Customers may request a return or exchange within 30 days of receiving their order.
- Items must be unused, in original condition, and include all packaging, tags, and accessories.
- Requests submitted after 30 days may not be accepted.
- Inspect items upon delivery and notify us promptly if there are any issues.
2. Service Fees
- Approved returns and exchanges are processed without service fees.
- MSRIBYIQ covers administrative costs to ensure no extra handling charges for customers.
3. Responsibility for Return Shipping Costs
- If the return is due to a defect, damage, or an error on MSRIBYIQ’s part, MSRIBYIQ covers all return shipping costs.
- For returns for other reasons (e.g., change of mind), the customer is responsible for return shipping.
- Use a trackable shipping method to protect items during transit.
4. Refund Processing Timeline
- Refunds will be issued within 7 days of receiving and inspecting the returned item.
- Refunds are made to the original payment method and include the product price only.
5. Exchanges
- Replacement items are shipped promptly after the returned item is inspected and approved.
- Any price differences for exchanged items will be billed or refunded as appropriate.
- Customers should confirm the availability of replacement items before initiating an exchange.
6. Damaged or Defective Products
- Contact MSRIBYIQ immediately if a product arrives damaged or defective.
- Return instructions will be provided via email.
- A replacement or full refund will be issued at no additional cost.
7. How to Initiate a Return or Exchange
- Contact our support team:
- Email: service@msribyiq.store
- Phone: +1 (208) 977-4701
- Hours: Monday–Friday, 9AM–6PM EST
- Our team will provide instructions, including the return address, required documentation, and packaging guidance.
- Do not ship items to the original shipping address unless specifically instructed.
8. Important Return Instructions
- Package items securely to prevent damage.
- Keep proof of postage or tracking information.
- Returns without prior authorization may not be accepted.
- Include original packaging and all components with the returned item.
9. Customer Commitment
MSRIBYIQ strives to make returns and exchanges simple, prompt, and transparent, ensuring clear communication and a stress-free process.
10. Additional Guidance
- Review your order carefully before checkout.
- For questions about size, specifications, or product suitability, contact us prior to ordering.