MSRIBYIQ is committed to providing reliable and transparent shipping services to ensure our U.S. customers receive their orders safely. Please read this policy carefully before placing an order.
1. Shipping Scope
- We ship exclusively to the continental United States.
- Shipping is not available to Alaska, Hawaii, Puerto Rico, other U.S. territories, small islands, or military addresses (APO/FPO).
2. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Processing includes order verification, item selection, quality inspection, and secure packaging.
- Weekends and U.S. public holidays are not counted as business days.
3. Shipping Methods and Estimated Delivery
- Estimated delivery: 15–20 days.
- Free shipping is available for continental U.S. orders.
- Delivery times are estimates and may vary due to customs, weather, or high shipping demand. Actual shipping options and fees are displayed during checkout.
4. Packaging and Delivery
- All items are carefully packaged with protective materials to prevent damage during transit.
- Please ensure that the shipping address and contact information are accurate to avoid delivery issues.
5. Order Changes or Cancellation
- To update your shipping address or cancel an order, contact MSRIBYIQ as soon as possible.
- Changes or cancellations may not be possible after an order has shipped, and delivery delays or additional fees could occur.
6. Lost, Delayed, or Damaged Shipments
- If your shipment is lost or damaged, contact MSRIBYIQ immediately at service@msribyiq.store or +1 (208) 977-4701.
- Provide your order number, tracking number, and photos if available.
- We will cooperate with carriers to investigate, file claims, and issue replacements where appropriate. Liability follows carrier and insurance terms.
7. Multiple or Recurring Orders
- Customers placing multiple or recurring orders can manage billing information through their account settings.
- Shipping schedules and policies apply individually to each order.
8. Customer Support
- For questions about shipping, tracking, address changes, or lost/damaged packages, contact:
- Address: 101, No. 520, Huangpu Avenue East, Tianhe District, Guangzhou, Guangdong, China
- Email: service@msribyiq.store
- Phone: +1 (208) 977-4701
- Hours: Monday–Friday, 9:00 AM–6:00 PM EST
9. Disclaimer and Policy Updates
- Delivery times are estimates and not guaranteed. MSRIBYIQ is not responsible for delays due to carriers or other uncontrollable factors, though we will assist customers wherever possible.
- This policy may be updated periodically. The latest version is always available on our website.